Hamper Delivery Information and Options

Shipping Policy

All deliveries, apart from Penny Post Letterbox Hampers, are sent via fully trackable couriers. We offer a Standard Delivery service, and customers can choose a named day service.

Our cut-off for next working day delivery on all orders is 13:00 GMT (unless a future name day delivery date is requested). Any orders placed after this time will not be despatched until the next working day.

Please note that fresh food hampers ordered after 13:00 GMT on a Thursday would not be despatched until the first working day after the weekend to ensure freshness.

Couriers

DPD

If the recipient is not available during the first delivery attempt, DPD will try again the next day or take the order to a local pick-up shop for collection. DPD provides updates on the tracking link provided and does not leave delivery cards. If the parcel is left with a neighbour or in a safe place (which is not possible with age verification service), or taken to a pick-up point, the tracking link provided will display a QR code to be presented upon collection. Once a parcel has been delivered to a pick-up point, it cannot be redelivered. If the parcel is not collected within 7 days, it will be returned to the sender. To track your parcel, you can use the link provided in the email (if provided during ordering) or search using the parcel number at https://www.dpdlocal.co.uk/ under "Track Your Parcel."

Royal Mail

Penny Post Letterbox Hampers are delivered using Royal Mail on a 24-hour untracked service. While a delivery date can be selected during ordering, we cannot guarantee a precise delivery date for these gifts. The Royal Mail service used is not trackable, and we cannot provide tracking information. Although a parcel number is generated upon printing the delivery label, this number cannot be tracked. Please note that some postcodes, including Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, and Isle of Sheppey, are excluded from normal delivery times and may experience longer delivery times or unavailability. To identify a Royal Mail service, the tracking number ends in GB (e.g., SH303890658GB).

Weekend and Bank Holiday Deliveries

We do not offer weekend or bank holiday deliveries for online orders.

Out of Area Deliveries

Orders shipped to Northern Ireland are subject to higher shipping charges and are despatched on a 2-3 working day service.

International

Unfortunately, we cannot ship alcohol and food products outside of the United Kingdom. This includes shipping to Jersey and Guernsey.

BFPO Addresses and PO Boxes

We cannot deliver to BFPO or PO Box addresses.

Bulk Deliveries

Arranging delivery of multiple hampers to a single address can be easily done by contacting our customer service team, as this option is not available for online orders. Our team can also calculate the cost of bulk delivery and provide you with a customised quote. Alternatively, you can make use of our bulk order spreadsheet, which can be downloaded, filled in, and returned to info@makehampers.com.

See our corporate company gifts page for further information on corporate orders of 20+ hampers.

Tracking Your Order

By providing us with your email address at the time of ordering, we can update you with the carrier's website tracking information as soon as the hamper has been dispatched. Their website should then provide you with a comprehensive progress report (except for goods sent via Royal Mail).

Our courier will aim to deliver to the address you have provided:

If no one is at the address to sign for the goods, the courier may deliver it to a neighbour or leave a card for your recipient giving details on how to re-arrange the delivery at a more convenient time. They may also take this to a local pick-up point for the recipient to collect. Orders that are taken to a local pick-up point cannot be redirected to another address.
If the hamper is taken to a collection point, and is not collected within 5 working days, the hamper will be returned back to us.
We receive daily notifications of any non-deliveries, and our customer service team will endeavour to get the delivery completed before the hamper is returned to us.

We regret that where the goods have been correctly delivered, we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the hamper.

All hampers need to be signed for upon delivery and are only delivered to a ground floor location. If your delivery requires special handling, please contact our office for further details and advice.

Delivery Exceptions

While you can select a specific delivery day (Monday to Friday), the charge in which you pay is our standard delivery cost. Your parcel is sent with our chosen courier, with your chosen delivery date highlighted; however, during busy periods, there could be situations in which your parcel may not arrive on that day. We provide you with tracking details when your order is dispatched to allow you to track and be aware of when delivery will take place and ensure that you, or your recipient, are available to collect.

Standard delivery services are not guaranteed services and will only be refunded if the time delay is unreasonable.

We cannot be held responsible for any late deliveries caused by the fault of the courier. We will not be able to offer any compensation.

Redirection of Hampers

Please make sure you give the correct address and postcode for the recipient. A new delivery charge will be required for redirection or re-delivery of an order because of an address or postcode error.

Cancellation & Amendments

Due to the components of our hampers, orders can only be cancelled, or amended, prior to despatch (with the request being made no later than three working days before your chosen delivery date).

To cancel an order, please contact our Customer Service team via email (info@makehampers.com).

Should you place an order for next working day delivery, and need to change the order in any way, you must call us straightaway for immediate assistance however it is not guaranteed that any changes can be made. A customer must take care when placing their order to ensure that a correct delivery date and address is provided for each product on the order.

We will be unable to refund an order if the following applies:

Incorrect delivery information, or date, provided at the point of placing the order.
Carrier unable to deliver due to unavailability of recipient and the hamper is returned.
The parcel has been accepted by a recipient at the address provided (but the delivery details are incorrect).
The parcel has been refused at the point of delivery (due to the incorrect delivery details) unless the refusal is due to the goods being damaged.

The returned parcel can be re-despatched or redirected to another address however a re-delivery charge would apply. Please contact our Customer Service team regarding any issues and do not attempt to return a hamper to us on your own volition as we do not accept customer-driven returns and would therefore not issue a refund, or any return costs, under any circumstances.

See our Refund Policy here for more information

Delayed Deliveries

Standard delivery services are not guaranteed services and will only be refunded if the time delay is unreasonable. We cannot be held responsible for any late deliveries caused by the fault of the courier and will not be able to offer any compensation.

Unfortunately, MakeHampers cannot take responsibility for late delivery of any hampers due to the following:

Adverse weather conditions.
Incomplete or incorrect delivery addresses.
Shipping agent strikes.
Any other causes beyond our reasonable control and not limited to securing necessary export licenses, compliance with laws or regulations, Acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars, or riots.